Privacy Policy

1. Introduction

Safeguarding your personal information represents a fundamental commitment at DutyRisePro. This privacy policy outlines the types of information we gather, the manner in which we utilize it, and your entitlements concerning your personal information. We adhere rigorously to Canadian privacy legislation, specifically regarding our specialized customs brokerage services, import-export compliance systems, and cross-border trade consulting solutions.

2. Collection and Processing of Personal Data

Personal information is collected solely when you choose to share it with us, such as when engaging with our customs brokerage services, scheduling an advisory meeting, submitting inquiries through our contact forms, or corresponding through electronic mail. Information we may gather encompasses:

  • Complete name
  • Electronic mail address
  • Telephone contact number
  • Physical location
  • Business sector (to tailor our services effectively)
  • Company position and commercial goals (optional details)

This data serves exclusively to deliver our customs brokerage solutions, handle your service inquiries, and enhance our service portfolio for enterprises pursuing expansion and commercial achievement.

3. Use of Personal Data

Your provided information serves these specific functions:

  • Managing client relationships and delivering customs brokerage solutions
  • Coordinating and facilitating advisory meetings and service appointments
  • Maintaining communication channels with existing clients and prospective customers
  • Handling payment transactions and cargo documentation
  • Distributing updates regarding service enhancements and relevant developments (solely with your explicit permission)

All data undergoes processing under strict confidentiality protocols, and we refrain from disclosing your information to unauthorized external parties, except where contract fulfillment necessitates such disclosure (for instance, payment processing entities) or legal obligations require it.

4. Data Storage and Security

We maintain your personal information exclusively for the duration needed to accomplish intended objectives or as mandated by statutory retention requirements. Customer records typically remain stored throughout the active service relationship plus an additional seven-year period, ensuring compliance with regulatory standards for professional service documentation and facilitating ongoing operational assistance. To safeguard your sensitive data from unauthorized intrusion, loss, or abuse, we employ sophisticated technical safeguards and organizational protocols aligned with industry standards for customs brokerage providers.

5. Cookies and Tracking Technologies

Our digital platform employs cookies and comparable tracking mechanisms to enhance visitor experience and compile aggregated statistics regarding website utilization. These insights enable continuous refinement of our digital interface and the presentation of our customs brokerage offerings to clients and visitors.

You retain control over cookie preferences through your browser configuration and may deactivate them entirely if desired. Please be aware that disabling cookies may restrict certain website functionality, including consultation booking systems or client service portals.

6. Your Rights

You are entitled to:

  • Obtain access to personal information we maintain about you
  • Request correction of erroneous or partial information
  • Request deletion of your information, provided no legal retention requirements exist
  • Request processing limitations, when applicable circumstances are present
  • Object to processing of your information based on legitimate business interests
  • Request data transfer, where technically possible

To exercise these entitlements, please reach out to us using the contact information provided at info@dutyrisepro.com.

7. GDPR Compliance

Operating as a Canadian entity serving European Union (EU) clients, DutyRisePro adheres to General Data Protection Regulation (GDPR) requirements. Our compliance framework includes:

  • Processing personal information exclusively on lawful foundations (consent, contractual necessity, legitimate business interests).
  • Maintaining clear disclosure about data usage through this comprehensive privacy statement.
  • Deploying suitable technical safeguards and administrative controls to secure your information.
  • Maintaining established protocols for reporting data security incidents.
  • Performing data protection impact evaluations for relevant processing activities.
  • Ensuring our data processing collaborators maintain GDPR-compliant operations.

As an individual whose data we process, you retain the right to file a grievance with relevant data protection oversight authorities if you believe our processing of your personal information contravenes GDPR standards.

8. Changes to This Privacy Policy

We retain the authority to modify this privacy statement at any time to reflect legislative updates or technological developments. Updated versions will be posted on our website. We encourage periodic review of this statement to remain informed of our data handling practices.