These Terms of Service establish the legal framework governing the relationship between DutyRisePro and clients utilizing our specialized customs brokerage services, import-export system setup, border compliance consultations, and international trade training programs. These terms extend to all service offerings and additional arrangements. Engagement with our services or registration for advisory sessions constitutes acceptance of these conditions.
Service requests for our customs brokerage solutions may be submitted through in-person visits to our facilities, telephone communication, electronic mail correspondence, or our online platform. Service agreements become effective upon formal confirmation by DutyRisePro. Advisory sessions and specialized import-export modules require advance registration as we maintain participant limits to preserve service excellence. Service access commences only following confirmation receipt and applicable payment completion.
Our service portfolio encompasses professional customs brokerage platforms for commercial entities, import-export system implementation, personalized border compliance sessions, educational workshops, and additional services including tailored import-export strategies and collaborative group consultations. Service specifications, extent, and timeframe are detailed in current service documentation or respective service agreements. DutyRisePro maintains authority to adjust service provisions, scheduling, and personnel assignments when operational or service-related considerations warrant such modifications. Should a customs specialist become unavailable, we will arrange a qualified substitute or propose alternative scheduling when feasible.
Service charges require prepayment unless mutually agreed alternative arrangements are established. Comprehensive service bundles may accommodate installment payment structures. Transactions proceed via bank transfer or, in exceptional circumstances, direct payment at our facilities. Rates for specialized import-export services or custom system development appear separately and become due on designated dates. Delayed payments may result in service suspension or interest charges per applicable legal standards.
DutyRisePro prioritizes client satisfaction and service quality. Should our customs brokerage services fail to meet expectations, please notify us within 14 days after service completion or session conclusion. We will collaborate to address concerns and verify achievement of your commercial goals. Reimbursement decisions follow these guidelines:
Written refund requests must be submitted to info@dutyrisepro.com, including comprehensive concern descriptions and specific service aspects that failed to meet expectations. Requests undergo review within 7 business days, with commitment to equitable resolutions balancing client satisfaction and service standards.
Current appointment availability appears on our website and within service documentation. Punctual attendance is expected. Arrivals delayed beyond 15 minutes may result in exclusion from in-progress sessions to respect other participants and preserve service quality. Missed appointments or service bundles cannot be rescheduled or refunded, except where explicitly agreed or individually negotiated under exceptional conditions.
Engagement with our customs brokerage services occurs at your own discretion and risk. All personal and commercial information shared during sessions remains confidential. DutyRisePro upholds strict confidentiality standards and expects equivalent discretion from all participants. Please confidentially communicate existing commercial challenges or special situations before service initiation. When uncertain, we advise consulting another customs specialist beforehand. DutyRisePro bears no responsibility for self-imposed complications or indirect participation consequences.
DutyRisePro premises and equipment require respectful treatment. Import-export documentation and professional materials provided during sessions are included in service fees unless otherwise specified. DutyRisePro accepts no liability for personal belongings or valuables. Meeting spaces and shared areas must remain in proper condition.
All content, methodologies, import-export materials, and professional resources included in our services are protected by copyright. Unauthorized distribution, commercial exploitation, or publication without explicit DutyRisePro permission is prohibited. Participants commit to maintaining confidentiality regarding other participants' personal information. Photography, video, or audio recording during sessions requires advance consent from all present individuals and session facilitators.
Participant personal information receives meticulous handling and serves exclusively for contract fulfillment and customs brokerage service delivery. Third-party disclosure occurs only to the degree necessary for contract performance. Further information appears in our separate Privacy Policy.
Canadian law governs these terms. All disputes fall under the jurisdiction of DutyRisePro's registered headquarters.